Sprint Nextel said its revenue in the fourth quarter of 2007 fell a whopping $600 million to $9.8 billion in comparison with the year-earlier period. The company also recorded a staggering $29.7 billion noncash write-down stemming from its acquisition of Nextel, which has proven problematic to integrate with Sprint's CDMA wireless network.
With the revenue drop, Sprint said it would stop paying quarterly dividends to stockholders for the foreseeable future.
"The fourth-quarter financial results reflect the challenges facing our wireless business," said new CEO Dan Hesse, who has only been at the helm for two months. "To be perfectly frank, the issues we face are more difficult than what I had expected to find."
Sprint is in the process of making significant changes to improve execution, stabilize the customer base and deliver on the opportunity provided by its infrastructure and spectrum assets, Hesse said. "Additionally, we are taking steps to increase our financial flexibility and mitigate refinancing risk by borrowing funds from a revolving credit facility," he added.
Customer Defections
Sprint's wireless subscriber base lost 108,000 customers in the fourth quarter. What's more, the carrier's post-paid subscriber churn now stands at 2.3 percent -- the highest rate among North America's top wireless networks.
"Most important to our brand is delivering a good customer experience across all touch points," Hesse told financial analysts during a conference call. "Improving the customer experience is job 1 at Sprint."
"We are taking the customer-defection issue very seriously and we are addressing it with great urgency," Hesse said. "Not only does it cost us money to answer calls to customer care, but it also means a customer is not happy with something and is likely to leave us."
Removing Barriers
Though the company's deteriorating business conditions are more than he expected, Hesse indicated he is ready to fight. To stem...
Recent Comments